Understanding the concept of quality

Quality is important to us as individuals and as business owners but it is also important to our economy.  The reputation businesses create based on their operational philosophy can be a help or a hindrance.  Quality over the years seems to be evolving utilizing the technology we have today.  One definition of quality is the totality of features and characteristics of a product or service that bears its ability to satisfy or implied needs.

 The concept of quality and achieving it seems to have lost its way in our economy to some extent.  Understanding the importance of quality processes and principles is an important factor for businesses.  It has been said that quality is a team effort and this concept is something which needs to have resurgence in our economy.

 This book will go over many of the functions of an organization and how they relate to achieving quality within them.  What companies need to realize is that the bottom line will be in good shape if quality principles are engrained within their organizational structure.