If you are not satisfied with your purchase for any reason you may return your items within 60 days for a full 100% refund.
Custom and Personalized Orders
Due to the personalized nature of these orders we are not able to accept returns on any items that have been personalized or custom made for you. We are not responsible for orders with incorrect information or typos due to customer error. Additionally, we are not responsible for orders with typos that were viewed and approved by the customer during proofing.
You are able to cancel your order for a full refund within 2 business days from when you ordered, only if your order has not yet been processed in any way, meaning:
- you have not yet received a proof via email
- you have not downloaded a DIY printable file
- you have not purchased an instant download file (these purchases are non-refundable)
- your order has not been printed and/or shipped yet
If all of these conditions apply and you wish to cancel, simply email firstname.lastname@example.org with your order number and we can help.
All images are high-resolution printed by professional print shops, however, print colors may vary depending on your monitor calibration. Colors on products you receive may vary slightly from the image you see on your screen. If the color is extremely important to you, it is best to do a test print of colors before deciding to purchase.
If you don’t feel completely satisfied with your experience with Mango Hill Books please contact us so that we can correct the problem. We want every customer to be a happy customer!