Refund and Return Policy

**Refund and Return Policy for Moomoo Cookies (Local Pick-Up and Drop-Off Only)**

**Shipment is available only in New York State

I am committed to providing you with delicious homemade cookies. Please review our refund and return policy, which is applic**Refund and Return Policy for Moomoo Cookies (Local Pick-Up, Drop-Off, and Shipment Available in New York State)**

At Moomoo Cookies, I am dedicated to providing you with delicious homemade cookies. Please review our refund and return policy, which applies to local pick-up, drop-off, and shipments within New York State.

**1. Refund Eligibility:**

If you receive a damaged item or there is an error in your order during local pick-up, drop-off, or shipment, please contact us within 24 hours to be considered for a full or partial refund or replacement. Due to food safety regulations, we do not accept returns.

**2. Return Process:**

To initiate a resolution for a damaged or incorrect item, please email us at Moomoocookiess@gmail.com with your order number, a description of the issue, and any supporting photos, if applicable. If a refund or replacement is deemed appropriate, we will provide you with the necessary instructions.

**3. Refund Processing:**

Approved refunds will be processed back to your original payment method within 5-7 business days, depending on your bank or payment provider.

**4. Order Changes and Cancellations:**

If you need to change or cancel your order, please contact us as soon as possible. Orders can be modified or canceled up to 24 hours before the scheduled pick-up, drop-off, or shipment time, as long as they have not yet been prepared.

**5. Customer Satisfaction:**

Your satisfaction is our priority! If you have any questions, concerns, or feedback, please reach out. We are here to ensure you have the best experience possible with our cookies.

Thank you for choosing Moomoo Cookies! We appreciate your understanding and look forward to serving you delicious homemade cookies.