Etsy SSA swipe book

S.S.A. stands for "Sale, Ship, Arrive". These are the three unique points of contact that you'll make with your Etsy buyer to ensure a flawless customer service experience.

Providing an amazing experience for your buyers is not just "polite"; it also increases your probability of receiving a five-star review, which helps your search ranking and increases your chances of creating a repeat buyer.

These customer service messages are yours to edit, copy, paste and use in your own Etsy shop.

While using these three customer service messages, be sure to send them via Etsy conversation. Not by email.