OEM-EMS Provider Program Management and Governance Guide

A governance framework for managing EMS provider performance after program on-boarding, built around three core mechanisms. 17 pages.

The Customer Focus Team (CFT) meeting structure defines participants, frequency, and topics for weekly OEM-provider program management discussions. The Defect Reduction Team (DRT) meeting structure establishes internal provider-side quality accountability with defined metrics and customer access provisions. The Manufacturing Alert system provides a tiered escalation protocol for supply chain and production issues with defined severity stages, root cause documentation, and resolution tracking.

Includes ready-to-use alert templates and guidance on the operational transparency questions that should be built into the governance cadence from the start of the relationship.