Plaque Masters Academy Volume 3 Intelligent Patient Communication for Dental Students and What to Say When Things Go Wrong (ebook)
Patients have little reason to trust dental students: you are not licensed, you are inexperienced, and you must have faculty dentists double check your every move. Despite these obstacles, trust can be developed through the art of communication and this book guides you through easy-to-follow responses for difficult conversations.
This book covers straightforward responses to questions like:
1. Why is this taking so long?
2. Have you done this before?
3. How many patients have you seen?
4. My other dentist didn't say that?
and 35+ other difficult questions you will be asked in dental school.
The objective of this book is to help dental students navigate difficult conversations with patients and actionable steps to ensure you become your patients favorite dental student.
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