The SME Systems Handbook: Ready-to-Use SOPs, Templates, and Checklists
The SOP Playbook Every Asian SME Founder Needs
If you run a business in Asia, you already know the truth:
You don’t lack ideas. You lack replication.
You don’t lack effort. You lack systems.
Every morning founders across South Asia wake up to the same chaos: urgent orders, supplier issues, customer complaints, payroll fires, and operations that depend entirely on them.
(Page 2: Introduction)
This ebook solves that.
It gives you the exact SOPs and templates used by companies that scaled from founder-led chaos to discipline, predictability, and growth.
These SOPs are built for Asia’s reality fast-moving markets, price-sensitive customers, relationship-driven sales, and teams that change quickly.
(Page 4)
What You Will Learn
Inside this playbook, you get 20 ready-to-implement SOPs covering:
Revenue
• Lead Generation SOP
• Sales Call Script SOP
These create predictable demand instead of relying on random marketing bursts.
(Pages 4–7)
Fulfilment & Operations
• Order Processing SOP
• Delivery Workflow SOP
• Inventory Management SOP
• Vendor Management SOP
These eliminate errors, delays, stockouts, and customer complaints.
(Pages 8–16)
Finance
• Finance Tracking SOP
• Cash-Flow Dashboard SOP
• Monthly Close SOP
These prevent cash surprises, overspending, and financial blind spots.
(Pages 17–19, 35)
People & Leadership
• Training SOP
• Hiring SOP
• Weekly Reporting SOP
• Monthly Planning SOP
These help you build a founder-independent organisation.
(Pages 20–23, 33–34)
Risk & Continuity
• QA SOP
• Business Continuity SOP
These protect your company from operational collapse.
(Pages 35–36)
Plus:
A 30–60–90 day deployment plan to make implementation realistic, not overwhelming.
(Pages 29–36)
WHY THIS BOOK IS DIFFERENT
This isn’t a Western MBA-style operations manual.
It is built on Asian SME realities, with insights and cases from:
• Lenskart
• Pomelo Fashion
• PickMe
• Browns Group
• Carsome
• J.CO Donuts
• Toyota-inspired SOP discipline
(Pages 4, 24–42)
You also get:
• One-page SOP templates you can deploy immediately
• KPIs for each workflow
• Tools and systems recommendations
• Implementation psychology backed by Cornell and MaintainX research
(Pages 24–28, 37–42)
This is your operational backbone in a book.
WHO THIS IS FOR
• SMEs
• Startup founders
• E-commerce owners
• Factory owners
• Service businesses
• Operators and COOs
• Anyone tired of firefighting and ready to scale
WHAT’S INCLUDED
• 20 SOPs with full explanations
• One-page templates for each SOP
• KPIs and ownership structure
• A 30–60–90 rollout roadmap
• Asia-specific case studies
• A full systems mindset shift to help your team adopt SOPs