BSE-03 Complaining & Disagreeing in Emails | Business Skills for ESL
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Business Skills Essentials
BSE-03 Complaining & Disagreeing in Emails
(follow hyperlink to preview materials)
Composing effective complaint or disagreement emails is an important aspect of business communication, allowing professionals to express dissatisfaction or disagreement in a clear and professional manner. This lesson focuses on how to write effective complaint and disagreement emails and covers the following objectives:
This is part of a series of topics of Business English skills designed for students who speak English as a Second Language (ESL). All topics are designed to equip students with vocabulary, grammar, functional language (a.k.a. "Useful Language") and cross-cultural knowledge for the purpose of adapting to Western business environments.
Materials are designed for Pre-Intermediate (CEFR: A2-B1) and above, though most parts can be adapted for lower levels. For higher levels, the functional language slides can be applied to real-world scenarios.
All slides are curated for ONLINE TEACHING, but can also be used in live classrooms.
Activities have been designed so that can be used for groups or 1-on-1 classroom environments.
This is one of a total of 32 Business Skills Essentials lessons that cover email writing, meetings, presenting, negotiation, preparing for international business, etc.
Total Pages
23 pages
Answer Key
Does not apply
Teaching Duration
90 minutes
BSE-03 Complaining & Disagreeing in Emails
(follow hyperlink to preview materials)
Composing effective complaint or disagreement emails is an important aspect of business communication, allowing professionals to express dissatisfaction or disagreement in a clear and professional manner. This lesson focuses on how to write effective complaint and disagreement emails and covers the following objectives:
- Overview of when, where, and why complaints or disagreements are necessary in business communication.
- Discussion of cultural differences in expressing disagreement, including variations in tone and formality.
- Explanation of how to use softeners, such as "I'm sorry to say" or "Unfortunately," to appear polite while making a complaint or disagreement.
- Introduction to useful words and phrases for writing effective complaints or disagreements, such as "I was disappointed to find" and "I understand your position, but."
- Explanation of how to structure a complaint or disagreement email, including using clear and concise language, organizing information logically, and avoiding blame.
This is part of a series of topics of Business English skills designed for students who speak English as a Second Language (ESL). All topics are designed to equip students with vocabulary, grammar, functional language (a.k.a. "Useful Language") and cross-cultural knowledge for the purpose of adapting to Western business environments.
Materials are designed for Pre-Intermediate (CEFR: A2-B1) and above, though most parts can be adapted for lower levels. For higher levels, the functional language slides can be applied to real-world scenarios.
All slides are curated for ONLINE TEACHING, but can also be used in live classrooms.
Activities have been designed so that can be used for groups or 1-on-1 classroom environments.
This is one of a total of 32 Business Skills Essentials lessons that cover email writing, meetings, presenting, negotiation, preparing for international business, etc.
Total Pages
23 pages
Answer Key
Does not apply
Teaching Duration
90 minutes
