(IT) - Tier 2 Support

Our Tier 2 Support service is designed for more complex technical issues that require in-depth expertise and advanced problem-solving skills. Priced at €18 per hour, this support tier focuses on providing targeted assistance for cybersecurity, server management, and advanced networking challenges.

Key Responsibilities:

• Advanced Server Issues: Resolution of intricate server-related problems, including:
• Performance optimization and tuning for better efficiency
• Diagnosis and remediation of software bugs or compatibility issues
• Configuration of server roles and services (e.g., web servers, application servers)
• Cybersecurity Support: Specialized assistance for cybersecurity concerns, including:
• Incident response for potential security breaches or anomalies
• Vulnerability assessment and mitigation strategies
• Configuration of firewalls, intrusion detection systems (IDS), and intrusion prevention systems (IPS)
• Guidance on implementing security best practices and compliance measures (e.g., GDPR, ISO standards)
• Network Troubleshooting: In-depth support for complex networking issues, such as:
• Analyzing and resolving advanced connectivity problems (VPN configurations, NAT issues)
• Troubleshooting and optimizing network performance
• Configuration of advanced routing protocols and VLAN setups
• Data Recovery and Forensics: Assistance with:
• Advanced data recovery techniques and tools
• Basic digital forensics to identify potential data breaches
• Analysis of logs and monitoring data for unusual activities
• Software and Application Support: Help with advanced software issues, including:
• Troubleshooting enterprise applications and databases
• Support for specialized software tools (e.g., cybersecurity tools, server management software)
• Implementation of patches and updates for critical systems
• Account Security Management: Expertise in securing user accounts, including:
• Implementing multi-factor authentication (MFA)
• Managing user access controls and permissions
• Conducting security awareness training for users
• Documentation and Knowledge Sharing: Providing detailed documentation, including:
• Advanced troubleshooting guides
• Security policies and procedures
• Network diagrams and system architecture documentation

Why Choose Our Tier 2 Support?

• Expert Knowledge: Our Tier 2 support team consists of experienced professionals with advanced technical skills in cybersecurity and IT management, ensuring you receive high-quality assistance.
• Proactive Solutions: We focus on not just solving problems but also providing proactive recommendations to enhance your overall security posture and system performance.
• Customized Assistance: Our team will work closely with you to understand your unique challenges and provide tailored solutions that meet your specific needs.

With our IT Tier 2 Support service, you can confidently tackle advanced technical challenges while ensuring your systems remain secure and efficient. Trust us to deliver the specialized support you need to thrive in today’s complex digital landscape.