Students' Satisfaction towards Services rendered by Non-academic Staff of UCTS

by Yusuf Adi

This Ebook is divided into 5 chapter:

Chapter 1: Introduction

Chapter 2: Literture Review

Chapter 3: Methodology

Chapter 4: Data Analysis

Chapter 5: Discussion and Conclusion

The study conducted in University College of Technology Sarawak (Sibu,Malaysia). Our respondents is student of UCTS. Our objective is to investigate the relationship between students’ satisfaction and service quality dimensions(Servqual).

This study is conducted by myself.

What will you read in this ebook?

  • Relationship between Servqual dimensions and Students' satisfaction in UCTS(Positive or negative).
  • How experts define about Servqual.
  • Concept of satisfaction in term of Servqual.
  • Definition of every Servqual dimensions.
  • Method used to collect respond & data from respondents(students).
  • Method used to analyze the relationship between Servqual dimensions & Students' satisfaction based on data collected.
  • Which Servqual dimensions has the higher positive & negative relationship with students' satisfaction.
  • How staff can improve their services & lead to students' satisfaction.
  • Questionnaire used for this study.


You will get a ZIP (1MB) file.

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