TechPen

Refund Policy

Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, please read our refund policy carefully.

1.Refund Eligibility

We offer refunds for products that meet the following conditions:

• The product is defective or damaged upon delivery.
• The product is different from what you ordered.
• The product is not delivered within the promised delivery time.

2.Refund Process

If you are eligible for a refund, please contact us within 7 days of receiving the product. We will require proof of purchase and evidence of the defect or damage, or evidence of the wrong product delivered. We will review your claim and provide you with instructions on how to return the product.

Once we receive the returned product, we will inspect it and notify you of the approval or rejection of your refund. If your refund is approved, we will initiate a refund to your original method of payment. Refunds may take up to 15 business days to process.

3.Exchanges

We do not offer exchanges for products. If you want to exchange a product, you will need to request a refund for the original product and purchase a new product separately.

4.Shipping Costs

We will cover the cost of shipping for eligible refunds. However, if you choose to return the product for any other reason, you will be responsible for the shipping costs.

5.Contact Us

If you have any questions about our refund policy, please contact us at Contact section.

Privacy Policy

We respect your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, and protect your personal information when you visit our website.

1.Collection of Personal Information

We collect personal information that you voluntarily provide to us when you use our website. This may include your name, email address, phone number, and other information that you provide to us.

2.Use of Personal Information

We use your personal information to provide you with the services and products that you request, to improve our website, and to communicate with you about our products and services.

We may also use your personal information to analyze how you use our website and to personalize your experience on our website.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your consent.

3.Disclosure of Personal Information

We may disclose your personal information to our affiliates, service providers, and other third parties who assist us in operating our website and providing our products and services.

4.Security

We use reasonable security measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.

5.Children's Privacy

Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under the age of 13.

6.Changes to Privacy Policy

We reserve the right to modify or replace this privacy policy at any time, without notice. Your continued use of our website following the posting of any changes to this policy constitutes acceptance of those changes.