Hard Conversations

Most people problems are really communication problems, not bad people. They grow out of unclear expectations, conversations we keep putting off, and owners quietly fixing things at midnight instead of saying something. This packet teaches Tell Them, our four step method for saying what’s not working, clearly and kindly. Be specific, say why it matters, say it now, and say it again.

• How Tell Them works, with a full conversation start to finish
• Rules to know before a hard conversation
• Compassionate scripts for eight conversations owners dread, including attitude, phones on the job, saying no to a raise, cutting hours, and family on the team
• How to stop doing it all yourself

Tools inside. Conversation planner, a rewrite exercise, eight scripts, praise that sticks, and a follow-up tracker.

What you get. A 21 page PDF plus a Word file of every planner, script and tracker. Every legal point is cited to official sources.