Client Journey Templates

10 ready-to-send message scripts covering the entire client journey — from "how much for a board?" DMs to the post-event referral ask.

You know the moments. The vague DM asking for a price. The client who ghosts after receiving the quote. The one who says you're too expensive. The one who books, then quietly triples the scope. Each of these moments either protects your time and pricing — or erodes them.

This swipe file gives you the exact words, in order, for all ten:

1. The Premium Redirection — move DM inquiries into your formal intake process before quoting a dollar

2. The Respectful Decline / Waitlist — say no gracefully and keep the door open

3. The Proposal Delivery & Date Reservation — present your quote with a 48-hour hold that encourages deposits instead of ghosting

4. The Price Objection Response — hold your pricing with warmth; offer smaller scope, never a discount

5. The Gentle Follow-Up — re-engage silent clients without sounding desperate

6. The Booking Confirmation — the "you're officially booked" moment, done right

7. The "Out of Scope" Revision Polish — say yes to their creativity, with a price tag attached

8. The Final Balance Reminder — collect payment on time without an awkward conversation

9. Day-Of Logistics — confirm delivery details so nothing surprises you on event day

10.The Post-Event Thank You & Referral Ask — turn happy clients into reviews and referrals

Every template is fill-in-the-blank ready — update the brackets with your details and send. Built from a real, working grazing business, tested on real clients.

Format: PDF, instant download.

Want it all? The Templates are included in the Business Growth Suite (CA$297) along with the Master Blueprint, both Excel calculators, and a 30-minute 1:1 strategy session. https://payhip.com/b/Su0gM