Being a supervisor comes with its share of tough situations, from managing conflicts to addressing performance issues and even dealing with crises. This training equips both new and seasoned managers with the skills and tools needed to tackle these challenges head-on. By learning how to evaluate tough situations, resolve conflicts, provide support, and take control during crises, supervisors can foster a more productive and harmonious work environment for themselves and their team.

Learning Objectives:

• Learn to face challenges realistically, with restraint, and determination.
• Develop skills to resolve conflicts among employees effectively.
• Understand how to manage layoffs to minimize negative impacts.
• Provide support for employees facing performance issues while also preparing for potential disciplinary actions if needed.
• Handle employees' personal problems with sensitivity and fairness.
• Take charge and responsibly navigate through crisis situations.