Clinical Conversations - Onboarding Families Effectively

Clinical Conversations – Onboarding Families Effectively



In this session, Claire and Alyce reflected on how their approaches to onboarding have shifted over the years from lengthy assessments to more purposeful, family-centred beginnings. They explore why clarity is kindness, what it looks like to set clear expectations early, and how to build connection while still holding structure.

They also share practical intake and onboarding strategies that support families to feel informed, welcomed, and ready to engage.

Expect honest discussion, clinical reflection, and helpful prompts to improve the way you bring families into your service.