Healthy Patient Checklist- Book Resources
Involving Staff at the Front Lines (page 52): The Healthy Patient Checklist is useful for hearing about patient needs from the staff members who run the facility’s daily operations. The HCAHPS Report Card measures patient satisfaction, making it important for the staff to know the types of questions that patients will be asked and to consider what the responses might be. Gathering this information will ensure that suitable strategies are implemented for delivering optimal patient care. During the project initiation phase, ask the frontline staff to complete the checklist and to read the HCAHPS Report Card so that important feedback can be reflected in the final project design.