Unit 1: Key Concepts of Travel and Tourism

• 1.1 Main types of tourism
• 1.2 Main reasons why people travel
• 1.3 Sustainability in travel and tourism
• 1.4 Characteristics of travel and tourism
• 1.5 Types of tourists
• 1.6 Types of destinations

Unit 2: Global Tourism

• 2.1 The scale of travel and tourism demand
• 2.2 The features and appeal of destinations
• 2.3 Destination development and management organisations
• 2.4 Factors affecting tourism development and management
• 2.5 Managing destinations sustainably
• 2.6 Economic, environmental and sociocultural impacts of travel and tourism

Unit 3: Travel and Tourism Organisations

• 3.1 The role of tourism organisations, their sustainable practices, and the products/services they provide
• 3.2 Ways travel and tourism organisations work together
• 3.3 Different types of transport and their appeal
• 3.4 Sustainable developments in travel and transport
• 3.5 Domestic and international travel and transport infrastructure

Unit 4: Customer Service in Travel and Tourism

• 4.1 Importance of customer service
• 4.2 Delivery of customer service
• 4.3 Provision of customer service for different types of tourists
• 4.4 Skills required when working in the travel and tourism industry

Unit 5: Destination Marketing

• 5.1 The importance of marketing to travel and tourism organisations
• 5.2 Factors affecting marketing
• 5.3 The marketing mix (product, price, place, promotion)