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Patient Relations Testimonials- Book Resources

Patient Relations Testimonials (page 195): Patient testimonials are a useful resource for gleaning insights into creating an optimal patient-centered environment. Armed with information on what patients like or dislike, the project team can address needs during the design phase. Use the Testimonial Worksheet to turn your testimonials into a story (case study) that helps members identify the main points of concern so that thoughtful solutions can be incorporated into both the design and function of a space.

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