In this book Jean Roberts shares her extensive experience and observations with readers who are interested to similarly engage their minds in the mystery and meaning of human factors, that is, values, attitudes and behaviours.
Initially concentrating on organisational policies and procedures in her consultancies, Jean quickly realised that these can produce very few positive results unless human factors are taken into account.
Jean has found that identifying and respecting the reasons for particular actions and re-actions contributes to resolving many of the problems inherent in employing staff, building teams, allocating responsibilities and achieving desired results. She is convinced that understanding and predicting human behaviour in a specific environment plays a key role in creating effective business and workplace relationships.
'If we can understand and anticipate human behaviours, we are much closer to increasing job satisfaction, efficiency and productivity .. and confidently being able to capitalise on opportunities as they arise.'