Getting Started with Oracle Service Cloud [OSvC]
[PDF Edition Download]
In this practical and accessible book, join leading trainer Richard Napier as he takes you on a journey into the universe of Oracle Service Cloud. A universe that includes incidents, answers, administration and business automation of the agent desktop and your customer portal. This book is a superb standalone resource or perfect complement to your Oracle University Service Cloud (RightNow) Training and covers the real-world use of Workspaces, Workflows, Guided Assistance, Chat, and More.