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MGT 420 All Discussions

MGT 420 All Discussions

The Latest Version 

 

 

MGT 420 Wk 1 – Discussion – Service Quality vs. Product Quality
 

Post a total of 3 substantive responses over 2 separate days for full participation. This includes your initial post and 2 replies to other students.
 

 

Due Thursday 
 

 

Respond to the following in 100-300 words:
 

 

 Is there a difference between service quality and product quality? If so, what are the implications of these differences for a manager of a service business, such as a restaurant or a retail store?
 

Due Monday  

Post at least two replies to a classmate or your facilitator. Be constructive and professional in your responses.

In this discussion the Post First setting is enabled. Participants cannot see other responses until they have posted their own response.

 

 

 

 

MGT 420 Wk 2 – Discussion – Customer Driven Quality Pitfalls
 

Post a total of 3 substantive responses over 2 separate days for full participation. This includes your initial post and 2 replies to other students.

Due Thursday 

 

Respond to the following in 100-300 words:

Describe some of the potential pitfalls of customer-driven quality. What would you do to avoid or lessen the impact of these potential pitfalls?

Due Monday 

Reply to at least two of your classmates. Be constructive and professional in your responses.

 

 

 

 

 

MGT 420 Wk 3 – Discussion – Quality Improvement Efforts
 

Post a total of 3 substantive responses over 2 separate days for full participation. This includes your initial post and 2 replies to other students.

Due Thursday 

Respond to the following in 100-300 words:

Trust has been identified as a very important attribute for leaders who are initiating quality improvement efforts. Why do you believe trust is such an important attribute?

Due Monday 

Reply to at least two of your classmates. Be constructive and professional in your responses.

 

 

 

 

 

MGT 420 Wk 4 – Discussion – Lean-Six Sigma
 

Post a total of 3 substantive responses over 2 separate days for full participation. This includes your initial post and 2 replies to other students.

Due Thursday 

 

Respond to the following in 100-300 words:

Where do you think that lean-Six Sigma can be used effectively? How will risk assessments vary from industry to industry? What industries do you think would be the best candidates for the lean-Six Sigma approach? Why?

Due Monday 

Reply to at least two of your classmates. Be constructive and professional in your responses.

 

 

 

 

 

MGT 420 Wk 5 – Discussion – Audits
 

Post a total of 3 substantive responses over 2 separate days for full participation. This includes your initial post and 2 replies to other students.

Due Thursday 

Respond to the following in 100-300 words:

In Managing Quality: Integrating the Supply Chain, Ch. 15 you learned about the different types of audits. Define the different types of audits. Pick a company and define which type would be best for it. Support your answer.

Due Monday 

Reply to at least two of your classmates. Be constructive and professional in your responses.

 

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