Uber Eats Google Play Store 2025 Report

In 2025, Uber Eats experienced a significant decline in its Google Play Store performance. The proportion of positive reviews fell from 54.7% in 2024 to just 39.0% in 2025, marking a steep drop in customer satisfaction within a single year. Correspondingly, the average app rating decreased to 2.66 stars, with 56.6% of total reviews classified as negative.

A detailed analysis of review content revealed that most negative feedback focused on technical and service-related issues. Customers also frequently expressed frustration with slow or unresponsive customer support, which emerged as a recurring theme across reviews; 81.8% of users explicitly requested faster and more effective assistance.

Conversely, positive reviews consistently emphasized Uber Eats’ convenience, user-friendly interface, and reliability of delivery in certain regions, suggesting that the platform continues to deliver value when operational performance meets expectations.

Given these insights, our report recommends that Uber Eats prioritize enhancements to its customer support infrastructure, including faster response times, clearer communication channels, and improved issue resolution processes. In addition, optimizing app stability and refining delivery operations could further help restore consumer trust and improve overall satisfaction on the platform.