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Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities

Perfect Phrases for the Right Situation, Every Time

Whether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips!


Part One: What You Need to Know
Why Address Difficult People
Top Seven Imperatives of Communicating with Difficult People
Part Two: Perfect Phrases for Communicating with Difficult Coworkers
Unfriendly Coworkers
Coworkers Who Withhold
Petty and Gossipy Coworkers
Argumentative People
Loud and Obnoxious Coworkers 
Negative Coworkers 
When That Negative, Angry, or Difficult Employee Is You 
Part Three: Perfect Phrases for Communicating with Difficult Bosses
Bully Bosses 
Unfocused and Forgetful Bosses 
Distant, Weak, or Hands-Off Bosses 
How to Ask for an Overdo Promotion or Raise 
How to Correct Your Boss’s Mistakes 
How to Get a Letter of Recommendation from a Reluctant Boss 
How to Say Good-bye to a Problem Boss—Without Burning Bridges 
Part Four: Perfect Phrases for Communicating with Difficult Employees
How to Address Inappropriate Behavior, Dress, or Hygiene 
Employees Who Spread Rumors 
Lazy or Lethargic Employees 
Passive-Aggressive Employees 
Angry Employees 
Stuck-in-the-Box Performers 
How to Settle Disputes Between Employees 
How to Motivate Employees Who Resist Change 
Part Five: Perfect Phrases for Communicating with Difficult Customers
Angry Customers 
Antsy and Anxious Customers 
How to Help Customers Adapt to Changes 
How to Resolve Billing Problems with Customers 
How to Manage Demanding Customers 
Part Six: Perfect Phrases for Communicating with Difficult Vendors and Employees from
Other Departments
How to Control a Coworker from Another Department in a Meeting with Customers
Difficult Contractors 
Difficult Vendors and Suppliers 
How to Negotiate Finances with Difficult Vendors and Contractors 
Disruptive Participants in Presentations

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