Conflict at work is normal, but knowing how to handle it well is crucial. This training, Managing Workplace Conflict, teaches you about different conflict types, how to communicate effectively, ways to resolve conflicts, and smart ways to prevent unnecessary clashes. Successful conflict management can actually make workplaces more productive and relationships stronger.

Learning Objectives:

• Determine your preferred way to deal with conflict.
• Recognize the characteristics and downsides of common conflict-handling methods.
• Identify the main sources of workplace conflict.
• Apply effective strategies to resolve conflicts stemming from various sources.
• Practice behaviors that reduce tension and conflict.
• Proactively tackle issues before they become bigger problems.