If I'm not happy with my purchase can I get a refund?
We do not offer a voluntary money-back guarantee. Our fee covers the preparation, consultation time and resources described in your package.
If you cancel or miss an appointment, a reasonable cancellation charge may apply. We consider preparation completed, services delivered, notice given and whether the appointment could be filled. Any deductions will be explained in writing.
A decision not to enrol your child at The Learning Studio does not itself qualify you for a refund: this coaching is a separate paid service.
Nothing in this policy excludes refunds or other remedies required by South African law.
How does appointment scheduling work?
When you've completed purchasing you'll be able to login to your coaching account and can find out the next steps required to book a time for your appointment from there.
Is it possible to buy coaching more than once?
For sure! You simply need to purchase coaching again and will be able to get access to another set of coaching sessions.