Client Communication and Relationship Building
By Seven Glover
MT047147
MI2689
CE2036
Course Description
Module 1: Importance of Communication in Massage Therapy
We learned why effective communication is essential for building trust and rapport with clients.
Module 2: Verbal and Non-Verbal Communication
We focused on active listening techniques and the importance of interpreting body language and physical feedback to understand client needs better.
Module 3: Identifying Communication Barriers
We identified common communication barriers and strategies to resolve them, along with adapting communication styles to different clients.
Module 4: Communication and Client Commitment
This module explored how to assess and enhance client engagement, as well as handle difficult conversations with professionalism and empathy.
Module 5: Improving the Client Experience
We examined the role of communication in client satisfaction and how to customize sessions based on effective dialogue.
Module 6: Practical Application and Role Play
We delved into case studies and practice scenarios, engaging in role play exercises designed to enhance real-world communication skills.
6-hour Continuing Education Units for Massage Therapy
We offer this course both via Zoom for virtual learning with your employees and as an in-person workshop. Whether you prefer the convenience of remote training or the engagement of face-to-face interaction, our flexible options allow you to choose the format that best suits your team's needs. Both formats are designed to provide practical, hands-on learning experiences that enhance communication skills and improve client interactions in the massage therapy field.
Course curriculum
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1Introduction
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2Module 2: Verbal and Non-Verbal Communication
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3Module 3: Identifying Communication Barriers in Massage Therapy
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4Module 4: Communication and Client Commitment: Assessing and Enhancing Client Engagement in Their Treatment
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5Module 5: Improving the Client Experience
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6Module 6: Practical Application and Role Play