In the workplace, we often encounter conversations that are tough to navigate. However, these situations don't have to be daunting. This training equips participants with a step-by-step approach to tackle difficult discussions with confidence, fostering a culture of trust, collaboration, and productivity. Through practical examples and interactive exercises, attendees will gain the skills needed to handle challenging conversations smoothly and positively.

Learning Objectives:

• Grasp the essence of difficult conversations and how to handle them effectively.
• Recognize the seven stages involved in managing difficult discussions.
• Utilize empathy to reduce negative reactions and build stronger relationships.
• Implement proven strategies for preparing, initiating, and delivering tough conversations.
• Learn techniques for brainstorming solutions and concluding the conversation positively.