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C489 Organizational Systems and Quality Leadership - Task 2 Western Governors University A. The main justification for doing an investigation of the root cause is to solve a problem. You need to be able to identify what the problem(s) are, and wh

C489 Organizational Systems and Quality Leadership - Task 2
Western Governors University







 

A.

The main justification for doing an investigation of the root cause is to solve a problem. You need to be able to identify what the problem(s) are, and what the causes are to solve a problem. The main purpose of using RCA (Root Cause Analysis) is to determine what has occurred, how it has happened, and why. Conducting an RCA helps the investigator locate the source from which the problem originates, thus enabling them to solve the problem, and helps put in place measures to prevent the problem from occurring again in the future.

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