Introduction to organizational behavior

Chapter 1: Organizational Behavior ............................................................................... 10 College Textbook Revolution: The Case of Unnamed Publisher .............................................................11 Understanding Organizational Behavior................................................................................................... 15 Understanding Your Learning Style .......................................................................................................... 25 Understanding How OB Research Is Done................................................................................................. 29 Trends and Changes..................................................................................................................................... 35 Maintaining Core Values: The Case of Nau ............................................................................................... 44 Conclusion .................................................................................................................................................... 47 Exercises........................................................................................................................................................ 48 Chapter 2: Managing Demographic and Cultural Diversity ...................................... 49 Doing Good as a Core Business Strategy: The Case of Goodwill Industries............................................51 Demographic Diversity................................................................................................................................ 54 Cultural Diversity......................................................................................................................................... 78 The Role of Ethics and National Culture.................................................................................................... 90 Managing Diversity for Success: The Case of IBM .................................................................................... 94 Conclusion .................................................................................................................................................... 98 Exercises........................................................................................................................................................ 99 Chapter 3: Understanding People at Work: Individual Differences and Perception .......................................................................................................................... 101 Advice for Hiring Successful Employees: The Case of Guy Kawasaki ...................................................102 The Interactionist Perspective: The Role of Fit ...................................................................................... 106 Individual Differences: Values and Personality...................................................................................... 109 Perception................................................................................................................................................... 130 The Role of Ethics and National Culture.................................................................................................. 142 Using Science to Match Candidates to Jobs: The Case of Kronos.......................................................... 147 Conclusion .................................................................................................................................................. 150 Exercises...................................................................................................................................................... 151 iii Chapter 4: Individual Attitudes and Behaviors.......................................................... 154 People Come First: The Case of SAS ......................................................................................................... 155 Work Attitudes........................................................................................................................................... 158 Work Behaviors.......................................................................................................................................... 170 The Role of Ethics and National Culture.................................................................................................. 186 Rebounding from Defeat: The Case of Jeffrey Katzenberg .................................................................... 189 Conclusion .................................................................................................................................................. 192 Exercises...................................................................................................................................................... 193 Chapter 5: Theories of Motivation ................................................................................ 196 A Motivating Place to Work: The Case of Zappos ................................................................................... 198 Need-Based Theories of Motivation......................................................................................................... 201 Process-Based Theories............................................................................................................................. 211 The Role of Ethics and National Culture.................................................................................................. 229 Motivation in Action: The Case of Trader Joe’s ...................................................................................... 232 Conclusion .................................................................................................................................................. 235 Exercises...................................................................................................................................................... 236 Chapter 6: Designing a Motivating Work Environment ........................................... 240 Motivating Steel Workers Works: The Case of Nucor ............................................................................ 241 Motivating Employees Through Job Design ............................................................................................ 244 Motivating Employees Through Goal Setting ......................................................................................... 258 Motivating Employees Through Performance Appraisals..................................................................... 267 Motivating Employees Through Performance Incentives..................................................................... 276 The Role of Ethics and National Culture.................................................................................................. 283 Motivation Key for Success: The Case of Xerox ...................................................................................... 287 Conclusion .................................................................................................................................................. 290 Exercises...................................................................................................................................................... 291 Chapter 7: Managing Stress and Emotions.................................................................. 293 Facing Foreclosure: The Case of Camden Property Trust...................................................................... 294 What Is Stress? ........................................................................................................................................... 297 Avoiding and Managing Stress................................................................................................................. 313 What Are Emotions? .................................................................................................................................. 325 Emotions at Work....................................................................................................................................... 330 The Role of Ethics and National Culture.................................................................................................. 338 Getting Emotional: The Case of American Express................................................................................. 341 Conclusion .................................................................................................................................................. 344 Exercises...................................................................................................................................................... 345 iv Chapter 8: Communication ............................................................................................. 349 You’ve Got Mail…and You’re Fired! The Case of RadioShack................................................................ 350 Understanding Communication ............................................................................................................... 354 Communication Barriers........................................................................................................................... 360 Different Types of Communication and Channels.................................................................................. 377 The Role of Ethics and National Culture.................................................................................................. 397 Employee Satisfaction Translates to Success: The Case of Edward Jones............................................402 Conclusion .................................................................................................................................................. 405 Exercises...................................................................................................................................................... 406 Chapter 9: Managing Groups and Teams ..................................................................... 410 Teamwork Takes to the Sky: The Case of General Electric .................................................................... 411 Group Dynamics......................................................................................................................................... 415 Understanding Team Design Characteristics.......................................................................................... 428 Management of Teams .............................................................................................................................. 445 Barriers to Effective Teams....................................................................................................................... 452 The Role of Ethics and National Culture.................................................................................................. 454 Green Teams at Work: The Case of New Seasons Market ...................................................................... 457 Conclusion .................................................................................................................................................. 460 Exercises...................................................................................................................................................... 461 Chapter 10: Conflict and Negotiations ......................................................................... 462 Negotiation Failure: The Case of the PointCast ...................................................................................... 463 Understanding Conflict............................................................................................................................. 466 Causes and Outcomes of Conflict.............................................................................................................. 472 Conflict Management ................................................................................................................................ 478 Negotiations................................................................................................................................................ 486 The Role of Ethics and National Culture.................................................................................................. 503 Avoiding Conflict at WorldCom: The Case of Bernard Ebbers............................................................... 506 Conclusion .................................................................................................................................................. 510 Exercises...................................................................................................................................................... 511 Chapter 11: Making Decisions ........................................................................................ 515 Decision-Making Culture: The Case of Google ........................................................................................ 516 Understanding Decision Making .............................................................................................................. 520 Faulty Decision Making ............................................................................................................................. 535 Decision Making in Groups ....................................................................................................................... 540 The Role of Ethics and National Culture.................................................................................................. 549 Empowered Decision Making: The Case of Ingar Skaug ........................................................................ 552 Conclusion .................................................................................................................................................. 555 Exercises...................................................................................................................................................... 556 v Chapter 12: Leading People Within Organizations .................................................... 562 Taking on the Pepsi Challenge: The Case of Indra Nooyi ...................................................................... 564 Who Is a Leader? Trait Approaches to Leadership ................................................................................. 568 What Do Leaders Do? Behavioral Approaches to Leadership................................................................ 575 What Is the Role of the Context? Contingency Approaches to Leadership .........................................580 What’s New? Contemporary Approaches to Leadership ....................................................................... 589 The Role of Ethics and National Culture.................................................................................................. 607 Leadership Development: The Case of Starbucks................................................................................... 612 Conclusion .................................................................................................................................................. 615 Exercises...................................................................................................................................................... 616 Chapter 13: Power and Politics ...................................................................................... 619 Focus on Power: The Case of Steve Jobs................................................................................................... 620 The Basics of Power ................................................................................................................................... 623 The Power to Influence ............................................................................................................................. 630 Organizational Politics .............................................................................................................................. 647 Understanding Social Networks............................................................................................................... 654 The Role of Ethics and National Culture.................................................................................................. 658 Getting Connected: The Case of Social Networking ............................................................................... 662 Conclusion .................................................................................................................................................. 665 Exercises...................................................................................................................................................... 666 Chapter 14: Organizational Structure and Change ................................................... 675 Organizational Structure: The Case of Toyota ........................................................................................ 676 Organizational Structure .......................................................................................................................... 680 Organizational Change .............................................................................................................................. 693 The Role of Ethics and National Culture.................................................................................................. 713 Changing for Good: The Case of Hanna Andersson Corporation .......................................................... 716 Conclusion .................................................................................................................................................. 720 Exercises...................................................................................................................................................... 721 Chapter 15: Organizational Culture .............................................................................. 723 Building a Customer Service Culture: The Case of Nordstrom ............................................................. 724 Understanding Organizational Culture ................................................................................................... 727 Characteristics of Organizational Culture............................................................................................... 732 Creating and Maintaining Organizational Culture................................................................................. 744 Creating Culture Change ........................................................................................................................... 764 The Role of Ethics and National Culture.................................................................................................. 769 Clash of the Cultures: The Case of Newell Rubbermaid ......................................................................... 772 Conclusion .................................................................................................................................................. 775 Exercises...................................................................................................................................................... 776