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1. Stay positive and upbeat!
2. Greet all people respectfully and positively!
3. Helping the customer is the name of the game!
4. Add value- brilliantly!
5. Handle problems positively!
·        If a customer asks a hard question or has a complaint, deal with it.
         Do not go running to the manager and make the customer wait.
        Or worse yet, if you see an angry customer do not hide. Learn these two steps to complaint resolution:
        Deal with the person - listen, empathize and apologize.
        Deal with the problem - ask clarifying questions, create a plan, explain it and do it.
        Be a superstar, take responsibility and keep learning so you can do a better job. 
        Delivery of positive moments of truth with customers is a mindset and skillset.
         It is really giving planned acts of kindness.
         It is the right thing to do.

You will get a DOCX (94KB) file

$ 5.00

$ 5.00

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