This page contains frequently asked questions about our Digital Products & Services. If you have a specific question that wasn't answered in this FAQ, feel free to contact me below!
Most Windows computers cannot directly preview or open .MOV Files, as they use a CODEC for Mac. The file SHOULD work as long as you have QuickTime Player 7— You should be able to import the file directly into your video editing software without issues :)
This can be an issue that comes up for Transparent Files in Sony Vegas & Other Video Editing Softwares.
Unfortunately, there's not a whole lot that can be done when it comes to Stream Lag. It's widely known that for Streaming you'll need an Powerful Computer.
If you have a Outdated Computer, Slow Computer, Bottlenecked Hardware— this might be a problem you face when using these graphics. I'll provide some PC Specifications Below for what I would recommend in case of Stream Lag:
Intel or AMD 4+ Core CPU, 8GB or More of RAM, Dedicated NVIDIA or AMD Graphics Card (GTX 1050+)
In OBS (Streaming Software), you'll have to manually set up a Stream Transition by importing the file into OBS.
There should be a panel that says "Scene Transitions" or something similar to that— click the plus sign and select "Stinger", Type a Name and Press Enter.
From There, Import Your .MOV File and Change the Value of the "Transition Point" and Adjust the Value As Needed.
Using Programs from the Adobe Suite— more specifically:
Adobe After Effects, Photoshop, Illustrator, Premiere Pro and More.
I've personally worked alongside more than 250+ Clients, some of which are linked on my website :)
I've graduated from my University with a Bachelor of Arts (2023)— majoring in Graphic Design with a Double Minor In Advertising and Animation, and have received the Outstanding Achievement Award in Graphic Design (Awarded May 8, 2023).
I've been Freelancing as a Job since August 2018— and I've been experimenting with how to make graphics and animate since 2013.
I'm EXTREMELY passionate about what I create— As sad as this might sound, I've purposely skipped out on social events like Pep Rallies, Dances, and even my High School Prom just because I value creating things that much :P (No Regrets Either!)
Please keep in mind that this tab ONLY Applies to Custom Templates and Premade Orders, NOT Custom Commissions.
There may come a time when an order is not fulfilled within the expected allotted time. If you purchased one of our Custom Template Orders and have not received your graphic within 24 Hours— there could be one of three things occurring.
First, there could be a backlog of orders being processed. Custom Templates, especially animated ones— are rendered one at a time, so it might take a bit to get your order to you, so please be patient :)
Second, I could personally be working on a Custom Commission or Project under a tight deadline. Please note at this current point in time, qdzjoe is ran by ONE person. On top of running this store, I've picked up a job as a Freelance Video Editor— so there will be times when I'll have a serious deadline to reach and thus might not be able to fulfill an order.
Third, there could be an emergency. In June 2023 I was sent to the ER because of Mononucleosis and I couldn't work for 2 Weeks Because of Vertigo and Photophobia.
If this ever occurs to you or may occur to you, I will personally reach out ahead of time to let you know what is happening. Thank you again for your patience :)
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