Once you’ve added your chosen items to your basket, head to the checkout.

At checkout, you’ll find a section where you can enter the personalisation details for each item in your basket.

IMPORTANT INFORMATION

Please double-check all names, spelling, dates and other details before placing your order.

Your item will be made using exactly the information you provide, so please make sure everything is correct.

Please note that as all personalised items are made using the information provided at checkout, it is the customer's responsibility to ensure all details are correct, as we are unable to offer refunds or replacements for errors in personalisation supplied by the customer, unless the item is faulty or we have made an error.

If I require any clarification regarding your personalisation details, I will contact you via email at ah.crafts2026@gmail.com.

Please ensure you check your inbox (including your junk/spam folder), as a response will be required within 24–48 hours, as specified in the email.

If I do not receive a response within the stated timeframe, your order will be processed using the information originally provided at checkout.

AH Crafts cannot accept responsibility for any errors resulting from incorrect or unconfirmed personalisation details supplied by the customer.