Arate DigiSolutions sells downloadable digital products.

Because digital files are delivered electronically and can be accessed immediately after purchase, refunds are generally not offered once the product has been downloaded or accessed.

If you experience a technical problem that prevents you from accessing your purchase, please contact us through the Contact page. We will first try to resolve the issue by helping you access or download the files.

A refund may be considered where:

• the same product was purchased more than once by mistake,
• the delivered files are materially different from the product description, or
• a technical issue on our side prevents access and cannot reasonably be resolved.

Requests should include the email address used for the purchase and the order details.

This policy does not cover dissatisfaction caused by results obtained from advertising, AI tools, software compatibility outside the stated requirements, or third-party services.

Approved refunds, if any, will be processed through the original payment method subject to the payment provider’s processing timelines.

Terms & Conditions

By purchasing or using a product from Arate DigiSolutions, you agree to these terms.

Digital products

Products sold through this store are digital resources unless explicitly stated otherwise. No physical item will be shipped.

Licence to use

Your purchase gives you a non-exclusive licence to use the files for your own business or client work.

You may:

customise the templates for your own business or client projects.

You may not:

resell, redistribute, share, upload, sublicense or package the original toolkit files as your own digital product.

No performance guarantee

The resources are intended to support planning, campaign preparation and marketing execution. We do not guarantee advertising performance, sales, revenue or business results.

Third-party tools

Some resources may require external software or AI tools. Access, subscriptions, usage charges and availability of those services are not included unless specifically stated.

Accuracy and responsibility

Buyers are responsible for checking pricing, offers, product claims, campaign settings, legal requirements and translated content before publication.

Intellectual property

The original toolkit content, templates and documentation remain the intellectual property of Arate DigiSolutions.

Support

Product-related support is available through the Contact page.

We may update these terms when necessary.

Privacy Policy

Arate DigiSolutions respects your privacy.

When you purchase a product or contact us, information such as your name, email address, order details and message may be processed so that we can fulfil your order, provide support and maintain business records.

Payments are processed by the payment providers available through our checkout. Arate DigiSolutions does not directly store your full card or banking credentials.

We may use information you provide to:

• deliver purchased digital products,
• respond to support requests,
• maintain transaction and accounting records,
• prevent fraud or misuse, and
• comply with applicable legal or regulatory obligations.

We do not sell personal information to third parties.

Some information may be processed by service providers used to operate the store, deliver files or process payments. Those providers handle information according to their own privacy policies.

If you have a privacy-related question, contact us through the store’s Contact page.

This policy may be updated when our services or legal requirements change.

Digital Delivery Policy

Products sold by Arate DigiSolutions are delivered digitally unless the product description specifically states otherwise.

After successful payment, customers receive access to their purchased files through Payhip. Purchase information and download access are also sent to the email address used during checkout.

No physical item is shipped.

Before purchasing:

Please make sure the email address entered at checkout is correct and that your device can open the file formats listed on the product page.

If you cannot access your files:

Check your purchase email and download link first. If the issue continues, contact us through the Contact page with the email address used for the order.

External software, AI tools, internet access or third-party subscriptions that may be required to use certain resources are not included unless explicitly stated.

Download access is for the purchaser’s permitted use under our Terms & Conditions.