From Nordstrom to Excellence: Turning Service into Success

Working the floor at Nordstrom was unlike anything I had experienced before. It wasn’t just about folding clothes or ringing up sales—it was about creating an experience that made customers feel valued from the moment they walked in. Nordstrom taught me that excellence isn’t about doing more—it’s about doing things with intention, care, and quality.

🌱 The Floor Experience

At Nordstrom, every detail mattered. From remembering a customer’s name to going the extra mile to find the perfect fit, the focus was never just on the sale—it was on the service.

That kind of service doesn’t just sell products—it builds trust, loyalty, and reputation.

✨ The Business Lesson: Excellence Creates Loyalty

The biggest takeaway I gained from Nordstrom was this: when you deliver excellence, people remember you.

• Excellence sets you apart. In a world full of options, service is often the deciding factor.
• Excellence builds repeat clients. People come back to what makes them feel seen and valued.
• Excellence elevates your brand. Your name becomes associated with quality, not just quantity.

🌸 How You Can Apply This to Your Business

Ask yourself:

• Do my clients feel like I truly see them?
• Am I adding value beyond the service or product I sell?
• How can I elevate small moments in my business to create a lasting impression?

Excellence doesn’t require perfection—it requires presence, care, and the commitment to leave people better than you found them.

💡 Coaching Reflection

“What is one small change I can make this week that would upgrade my client experience from good to excellent?”

✨ Flourish Forward

What I learned on the floor at Nordstrom now fuels my coaching today: clients aren’t just investing in your service; they’re investing in the experience of working with you. At Authentic Glow Coaching, I help women create businesses that glow with excellence—not because they’re trying to be perfect, but because they choose to show up with care, authenticity, and presence.

Affirmation for Today:

“Excellence is my standard, and my glow makes me unforgettable.”