Return Policy

Due to the nature of digital goods, all sales are final. Once a product has been downloaded or accessed, it is considered used and cannot be returned or refunded.

Exceptions for Replacements

We may offer replacements under the following circumstances:

1. Technical Issues: If the product is defective or corrupted and the issue cannot be resolved through troubleshooting.
2. Duplicate Purchases: If you accidentally purchase the same item more than once, we will provide a replacement for the duplicate transaction. (price must be equal to the duplicate item.)

To be eligible for a replacement, you must provide the following information, and all details must match our records:

• Email address used for the purchase
• Name associated with the purchase
• Date of purchase

How to Request Support or Replacements

If you meet the conditions above, you may request a replacement or support within 7 days of purchase by following these steps:

1. Contact us on the Contact Page.
2. Provide your order number and a detailed explanation of the issue.
3. Attach any relevant files or screenshots that demonstrate the problem.

Our team will review your request and respond within 2-3 business days.

Non-Replaceable Circumstances

Replacements will not be issued in the following situations:

• Change of mind or dissatisfaction after use.
• Failure to understand or meet system requirements before purchase.
• Claims made beyond the designated replacement request period.

Contact Us

If you have any questions about this policy or need assistance, please reach out to us via: Contact Page

Thank you for understanding and for choosing BasedBoyDMarc for your digital goods.