Shipping & Delivery
We ship orders directly from our suppliers to keep costs reasonable and offer a wider selection of camping equipment.
What to expect:
- Orders are typically processed within 2–5 business days
- Delivery times vary by product and destination, but most orders arrive within 7–20 business days
- Tracking information will be provided when available
Because products may ship from different locations, items in the same order can occasionally arrive separately.
If your order hasn’t arrived within the expected timeframe or you have questions about delivery, please reach out - we’re happy to help check on it.
Returns & Refunds
We want you to feel confident ordering from Camping Bear Equipment, while also being upfront about how returns work.
Returns may be accepted if:
- The item arrives damaged
- The item is defective
- The item received is not what was ordered
To be eligible, please contact us within 7 days of delivery with:
- Your order number
- A brief description of the issue
- Photos if applicable
If a return is approved, we’ll provide next steps. Refunds are issued once the returned item is received or the issue is confirmed.
Please note:
- We do not accept returns for buyer’s remorse, incorrect sizing choices, or normal wear
- Items must be unused and in original condition when applicable
Cancellations
Orders can only be canceled before processing begins.
Once an order has entered processing or shipment, it cannot be canceled. If you need to make a change, contact us as soon as possible and we’ll do our best to help.
A Note on Expectations
Camping Bear Equipment curates and offers practical camping gear designed for a wide range of outdoor setups. We aim to be transparent about timelines, logistics, and policies so there are no surprises.
If something doesn’t seem right with your order, the best first step is always to reach out - we’ll work with you to find a reasonable solution.
FAQs
Do you ship internationally?
At this time, we primarily ship within the United States. We may offer international shipping in the future as we continue to grow.
Why did my items arrive separately?
Some items may ship from different suppliers or locations. Because of this, parts of the same order can occasionally arrive in separate packages and at different times.
Will I receive tracking information?
Tracking information is provided when available. In some cases, tracking may update slowly or become active once the package reaches the destination country.
Can I change or cancel my order after placing it?
Orders can only be changed or canceled before processing begins. If you need to make an update, contact us as soon as possible and we’ll do our best to help.
What if my order arrives damaged or incorrect?
If an item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and photos if applicable. We’ll review the issue and work toward a resolution.
How can I contact you?
If you have a question about an order or need assistance, please use the contact form on our website. Include your order number when possible so we can help you more efficiently. We aim to respond as quickly as possible.