Refund Policy
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📘 DIGITAL PRODUCTS (Instant Downloads)
All digital product sales are final.
Due to the instant-access nature of digital downloads, no refunds or exchanges are offered under any circumstances.
If you experience a technical issue accessing your file, please email us at:
📩 chanelbstylin@gmail.com
We’re happy to help make sure you can download your purchase successfully.
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🧵 MADE-TO-ORDER APPAREL (Hoodies, Crewnecks, Journals, Mugs, etc.)
All physical apparel and lifestyle items are made to order just for you.
For this reason, we do not accept returns or exchanges for:
- Wrong size ordered
- Choosing the wrong color
- Buyer’s remorse / change of mind
This ensures your item is printed fresh and shipped directly to you — no warehouse stock, no used returns, no recycled items.
🛠️ If Your Item Arrives Damaged or Incorrect
We will gladly replace or refund any order that arrives with:
- Misprints
- Defects or damage
- Incorrect item received
- Items lost in transit
To start a replacement request, please email:
📧 chanelbstylin@gmail.com
with the following:
- Your order number
- A photo of the issue
- A brief description of the problem
Replacement requests must be submitted within 7 days of delivery.
📦 Lost Packages
If your package is lost or does not arrive, please contact us and we’ll open a support claim to send a replacement at no cost to you.
⏳ Cancellations
Orders cannot be canceled once they have entered production, as each item is printed and created individually per order.
💬 Need Help?
We’re happy to support you.
For questions about your order, email:
📧 chanelbstylin@gmail.com