Orders can be placed by filling out the inquiry form on our website. Once we receive your form, we’ll reach out via email to confirm all the details and discuss your custom design.

An invoice will then be sent to your email. Production begins once the retainer has been paid. No work will start until payment is received.

We require all orders to be placed at least two weeks before the event date. Rush orders (one week or less) may be subject to an additional fee.

No — for filled favors, all materials are provided by Create The Event. We do not accept outside items in order to maintain quality control and consistency across all orders.

If you order unfilled favors (such as wrappers or labels), you’re welcome to use your own items to fill them.

Due to the custom nature of our products, all sales are final. We do not offer refunds or exchanges once an order is placed.

Rush orders (one week or less before your event) require an additional rush order fee, depending on the timeframe and quantity.

Because all items are custom-made, we do not allow cancellations after the retainer is paid. If an issue arises, please contact us, and we will do our best to assist you.