REFUNDS AND RETURNS
IN GENERAL - ALL SALES ARE FINAL.
Of course, your satisfaction is important to us at Dollar Plus Digitals and we do our best to provide great products, classes, and services.
If you ever need to return something or get a refund we will make every reasonable effort to satisfy you. Before requesting a refund or return PLEASE read the limitations below.
If you, IN ANY WAY, reject or disagree with the limitations listed please don't purchase or download from Dollar Plus Digitals. There are hundreds of sites online that may better suit your needs.
DIGITAL DOWNLOADS (NON-PHYSICAL PRODUCTS) / ELECTRONIC FILES or LINKS
Dollar Plus Digitals is, primarily, a site for digital downloads which means items are delivered electronically and immediately. Therefore:
All digital download sales are final (this includes, but is not limited to: brushes, templates, paper stacks, stickers, courses, tutorials, videos, eBooks, fonts, coloring books, puzzle books, planners, notebooks, etc).
Because you can access your digital purchases immediately upon payment and we cannot know whether or not you used or benefited from the item - no refunds or returns will be provided.
If you receive a file that won't open or is somehow damaged or wrong - you will need to provide proof and a corrected file will be sent to you.
PHYSICAL PRODUCTS / SHIPPED
Dollar Plus Digitals may, from time-to-time, on a limited basis, or as part of a challenge/swap list products for sale that are physical items that need to be packaged, mailed, and delivered.
Physical items may include, but are not limited to:
- Scavenger Hunt Journals
- Handmade Junk Journals
- Limited Edition Prints
- Paperback Books
- Poetry Books
- ATCs (Artist Trading Cards)
- Coloring Books
- Planners and Notebooks
- Custom Items*
The following limitations apply to physical items:
You may request a refund or return for damaged or defective items you receive. You must provide evidence of the damage or defect. The damage MUST be to the item itself and MUST NOT be damage related to mail carrier, processing, or handling by third parties that we have no control over. If your mail carrier tosses your package on the front porch and the dog bites through it - that's out of our control. If your mail carrier leaves your package out in inclement weather and damage occurs to the item inside the package - that is out of our control. If someone steals your package - that is out of our control. If you damage the item while opening or handling it - that is out of our control. We cannot issue refunds or returns for things that are out of our control. In general, things out of our control includes anything that happens AFTER we safely deliver the package to a delivery service.
We may issue refunds and returns for sending the wrong item, the item being internally damaged due to our mistake before mailing. You would need to show proof of damage.
You should notify us immediately if you receive a damaged or defective item and it's our fault. Email us pictures of the item and we'll work with you to find the best solution. Contact us within 14 days of receipt of package to qualify for a return or refund. After 14 days we reserve the right to determine on a case-by-case basis whether we will consider issuing a refund or accepting a return. In the case of a return - we must receive the item back before issuing a refund.
CUSTOM ORDERS cannot be returned or refunded unless there are grave errors on our part. The nature of custom orders is that you proof the item before we get started and have communication with us throughout the process so there is no reasonable expectation of error, damage, or defect. If you give us the wrong name, wrong spelling of name, wrong event details, etc and these errors are not caught in a timely manner that allows for editing and correction - we cannot issue a refund and there would be no need for us to issue a return. PROOF your custom orders CAREFULLY AND CLOSELY before signing off on them. You may get 2 revisions before designs are finalized - after that - the die is cast.