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### Return Policy
**Exclusion of the right of withdrawal**
The right of withdrawal does not apply to contracts for the supply of goods made to the consumer’s specifications or clearly personalized (Art. 16 of Directive 2011/83/EU).
#### Warranty & Liability for Defective Goods
1. **No Returns or Exchanges**
All items are custom-made to order and therefore **cannot** be returned, exchanged, or refunded for change of mind.
2. **Statutory Warranty**
We warrant that your item will be free from manufacturing defects for a period of **24 months** from the date of delivery, in accordance with EU consumer law.
3. **Reporting a Defect**
If you believe your item is defective, you must notify us **within 14 days** of receipt by emailing **support@yourdomain.com** with:
- Your order number
- A clear description of the defect
- At least two high-resolution photographs showing the issue
4. **Remedy**
After verifying the defect, we will at our discretion either:
- Repair the item, or
- Provide a replacement of the defective part/item
We do **not** accept returns of personalized goods under any circumstances, but will fulfill the above warranty remedies at no extra cost to you.
5. **Exclusions**
This warranty does not cover:
- Damage caused by misuse, improper care, or normal wear and tear
- Alterations made by third parties
- Color variations due to photography or screen settings
6. **Final Provisions**