When you finish several jobs in a week, a promise like ‘we’ll pay Friday’ can disappear into a text thread. A short follow-up routine gives each open invoice a date and a clear next action.
1. Keep one list of unpaid balances
For each invoice, record the customer, invoice number, due date, original amount, and amount paid. If an invoice for €480 has a €200 part payment, the reminder should ask about the €280 balance.
2. Give each payment promise a follow-up date
Write down who promised to pay and when. Check your records on that date before you send another reminder. Update the same record when a new date or payment comes in.
3. Send a reminder the customer can act on
Subject: Payment date for invoice [number]
Hi [name], I’m following up on invoice [number], which was due on [date]. The outstanding balance is [amount]. Could you confirm when payment is scheduled? I’m happy to resend the invoice if that helps. Thanks, [your name].
Need wording for a missed payment promise, an invoice dispute or a partial payment? The English email pack includes six templates. Enter €0 for the full pack, or choose to pay more.
Get six editable invoice follow-up emails
Read the partial-payment follow-up example
4. Start each day with the follow-ups due
Check yesterday’s payments, then work through today’s follow-ups. Record the outcome as you go. That gives you a short list for tomorrow without having to reconstruct conversations from your inbox.
FieldDue is a browser-based board for this routine. The one-time business license includes a quick-start guide and four editable reminder templates.