We take great care to ensure that your products are packaged securely to arrive safely. All orders are processed and shipped within 3 business days from the time of order placement. Shipping times may vary depending on your location and the carrier.

• Shipping Fees: Shipping fees are calculated based on your location at checkout.
• Delivery Times: Estimated delivery times are provided at checkout but are not guaranteed and may vary due to unforeseen circumstances with the carrier.

If your product arrives damaged or broken, we are committed to resolving the issue swiftly.

• Reporting Damaged Goods: Please inspect your products as soon as they arrive. If any items are damaged or broken, please contact us within 7 days of receiving your order with the following information:
• Your order number
• A photo of the damaged item(s) and packaging
• A brief description of the damage
• Resolution: Once we receive your claim, we will offer one of the following solutions:
• Replacement: We will send you a replacement of the damaged item at no additional cost.
• Refund: If a replacement is not available, we will issue a full refund for the damaged product.
• Important: Items that have been used, opened, or altered in any way are not eligible for a return or replacement.

We are not responsible for packages that are lost or stolen after they have been marked as "delivered" by the carrier. However, we will do our best to assist in tracking down lost packages.

• Missing Packages: If you believe your package is lost, please contact us within 7 days of the marked delivery date with your order number and shipping details. We will work with the carrier to investigate the issue and provide you with updates.
• Carrier Responsibility: Once the package is marked as "delivered," the responsibility for the package falls to the carrier and the customer. If you suspect theft or loss, we recommend contacting the carrier immediately.
• Insurance: We strongly recommend purchasing shipping insurance for higher-value orders to protect against loss or damage during shipping.

We want you to love your purchase! However, due to the nature of our products (skincare, soap, etc.), we do not accept returns or exchanges once the product has been opened or used.

• Faulty or Damaged Products: If you receive a faulty or damaged product, we will offer a replacement or refund(as outlined in Section 2).
• Unopened, Unused Products: If the product is unopened and unused, you may request a return or exchange within 14 days of receiving the item. To be eligible for a return, the product must be in its original, unused condition.

Return/Exchange Process:

• Initiate the Return: Please contact us at [Your Contact Email] with your order number and reason for the return.
• Return Shipping: You are responsible for the return shipping costs, except in cases where the product is faulty or damaged.
• Refunds: Refunds will be issued to the original payment method once the returned item is received and inspected.

Orders can be canceled within 24 hours of placing the order. After this time, we are unable to cancel the order due to the processing and shipping times.

By purchasing from Graceful Scents, you agree to these terms and conditions. These terms are subject to change without notice. Please refer to this page regularly for any updates or changes.