Refund Policy — Edusol

Last updated: April 2026

At Edusol – Educational Solutions for Teachers, we create clear, ready‑to‑use digital lessons designed to support strong instruction and meaningful student progress. Because all products are digital and instantly accessible, our refund policy is structured to protect both teachers and creators.

Eligibility for Refunds

Refunds are available within 7 days of purchase only if all of the following conditions are met:

• Less than 20% of the individual files have been downloaded
• The main ZIP file has not been fully downloaded or extracted
• The materials have not been used, shared, uploaded, or distributed in any form
• The purchase was made by mistake or the customer is unable to access the files

If these conditions are met, we will issue a full refund.

Non‑Refundable Situations

We cannot offer refunds if:

• The main ZIP file has been downloaded
• The customer has used, shared, or distributed any part of the resource
• The request is made after 7 days
• The customer expected features not included in the product description
• The purchase was made for school reimbursement and later denied

Digital products cannot be “returned,” so once the full content is accessed, the sale becomes final.

Technical Issues

If you experience download problems, file errors, or access issues, we will help you resolve them quickly.

Please contact us through the Contact page with:

• Your order email
• Your order number
• A brief description of the issue

We will ensure you receive the files you purchased.

How to Request a Refund

To request a refund (if eligible), please contact us through the Contact page.

Refunds are processed through Stripe, and access to the product will be removed once the refund is issued.

Questions

If you have any questions about this policy, feel free to reach out. We’re here to support teachers and ensure you have a smooth experience with Edusol resources.