At GridCraft, we stand behind the quality and engineering of our products.

Digital Product Policy

Because our products are instantly delivered digital files, they cannot be "returned" in the traditional sense once accessed or downloaded. Therefore, all sales are considered final and non-refundable.

Compatibility & System Requirements

We clearly outline all necessary system requirements on every product page.

We do not offer refunds for purchases made by mistake, "change of mind," or for attempts to use our templates in unsupported software.

Technical Support & Exceptions

We want you to have a flawless experience. If you encounter a legitimate technical issue, a corrupted file, or a bug within the spreadsheet engine, please contact us immediately.