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Frequently Asked Questions (FAQ)

1. What is a Commercial Rights Licence?

A Licence that allows you to use the contents of the mega bundles for your own personal projects and also commercially i.e. for your clients' projects.


2What is a Reseller Rights Licence?

A Licence that allows you to resell the mega bundles directly to your clients or to customers worldwide in accordance with the resell rights licence agreements.


3What do I receive with my purchase now?

Upon receipt of your payment you will receive your email confirming your purchase of the Commercial Rights Reseller Rights licence Mega Bundle Package. Ref: (GBEXP--MB-15/35/55K/COML/RSELL) depending upon the bundle purchased.


4. When will I receive access to my Mega Bundle Package?

All authorised Commercial Rights/Reseller Rights Licence Certificates Mega Bundle Package Ref: (GBEXP-MB-15/35/55K COML/RSELL) depending upon the bundle purchased and your FREE BONUS GIFTS; will be available from 15 September 2024.


5How do I access or download my Mega Bundle Package?

Once your order has been processed, you will receive an email with login instructions. Please check your email for details on how to access your Mega Bundle Package products.


6. Do you accept returns or issue refunds?

Please purchase carefully, because, unfortunately, we are unable to accept returns or issue refunds, (only in exceptional circumstances, e.g. if product is defective) therefore refund requests will not be accepted should you decide to change your mind ONCE YOU HAVE DOWNLOADED THE PRODUCT, due to the fact that the product (s) is/are a digital item (s) that would have been "downloaded" so cannot be returned to us, unlike a "physical product " that could be returned to us in the post.

However, should you decide not to proceed with the purchase BEFORE ANY DOWNLOAD OF PRODUCT HAS BEEN PERFORMED. Upon verification and approval, your refund will be processed i.e. refund of the purchase price less £10 Admin Fee.

Refund requests due to Digital Product Download Issues/Unzipping Problems: If you encounter any problems with downloading or unzipping the product, please report them immediately by emailing help@guidebookexpertsdigital.com.Claims related to these issues/problems must be submitted within 3 days of the purchase date, or your refund request may be declined. Refunds will be processed and issued, upon verification and approval.


7. How do I contact you if I need help & assistance or support?

Please feel free to contact us at any time. You can contact us by email: help@guidebookexpertsdigital.com for all matters or queries relating to your purchases or our products.


8. Any Other Questions?

Please feel free to contact our team any time email: info@guidebookexpertsdigital.com if you have any questions regarding our business or our policies/other information.

FAQ