Frequently Asked Questions
PROCESSING AND DOWNLOADS
When will I receive my purchased product(s)?
Payhip automatically handles all successful transactions. Please provide a correct email address for your order to be confirmed. After your order is confirmed, you will receive your links to download your purchased product(s). You will receive an email confirmation from Payhip in your inbox. Also if needed, please check your spam or junk folder.
RETURN POLICY
Can I return or exchange my order(s)?
All sales are final. Please be sure to select the correct options when ordering any products.
Do you offer refunds?
Unfortunately, I do not offer refunds on digital products. There is no way to prove that someone has returned the item and didn't keep a copy for themselves.
COMMISSIONS AND CUSTOM WORK
Do you create custom orders?
Yes, I love working on custom pieces. The amount of business days will vary depending on the custom order. Please email me at illustrnai@gmail.com or submit a message via the contact form with specific details on your vision for the custom piece.
What other services do you offer?
In addition to creating illustrations, I also offer graphic design services including the creation of logos, flyers, multi-page documents, presentations, and more. Please email me at illustrnai@gmail.com or submit a message via the contact form with specific details on your project.
COLLABORATIONS AND PARTNERSHIPS
I appreciate your interest, and I would love to create artwork for your brand or campaign. Please send an email to illustrnai@gmail.com, and if the project is a good fit, I’ll respond to your inquiry in 48 hours.
STAY IN THE LOOP
How do I find out when new products are added?
You will automatically be added to my email list when you purchase a product. I send updates to those who have purchased products previously from my store. You may unsubscribe at any time if you wish.
If you haven't purchased a product but would still like to be in the loop when new products arrive, you can join my email list below.
