Last updated: 16 October 2026

At IslamIsBright, we aim to provide valuable, carefully prepared digital resources that meet the descriptions provided on our store.

Please read this Refund Policy before purchasing any of our digital products.

1. Digital Products

IslamIsBright primarily sells digital products, including downloadable PDF eBooks, dua collections, audio resources, Islamic educational materials, templates, guides, and other digital resources.

Because digital products may be delivered immediately and can be accessed or copied electronically, all purchases are generally non-refundable once the digital product has been delivered or accessed, except where a refund is required by applicable law or approved under the circumstances described below.

This policy does not remove any consumer rights that cannot legally be excluded or restricted.

2. When You May Be Eligible for a Refund

Please contact us if any of the following situations applies:

• Incorrect product delivered: You received a different product from the one you purchased.
• Defective or corrupted file: The purchased file is damaged or cannot be opened, and the issue cannot reasonably be resolved.
• Access problems: You cannot access your purchased product because of a technical issue that we are unable to resolve within a reasonable time.
• Duplicate payment: You were charged more than once for the same order.
• Other legally required circumstances: Applicable law gives you a right to a refund or another remedy.

We will review each request and determine an appropriate resolution in accordance with this policy and applicable law.

Where appropriate, we may first offer a replacement file, a corrected download, or assistance restoring access.

3. When Refunds Are Generally Not Available

Except where required by applicable law, refunds are generally not available for:

• Change of mind after purchasing or downloading a digital product.
• Accidental purchases where the product has already been delivered or accessed.
• Failure to read the product description before purchasing.
• Purchasing a product that does not match personal preferences when it was accurately described.
• Lack of a compatible device, PDF reader, or other required software.
• Requests based solely on not using the product after purchase.
• Dissatisfaction arising from expectations that were not stated or promised in the product description.

We encourage customers to review the product description, included features, format, and price before completing an order.

4. Audio and Digital Access

Some products, including Duas for Every Situation, include audio resources, listening links, or QR codes to support dua pronunciation and learning.

Please review the product description to understand which audio features are included and how they are accessed.

If an included audio feature or download link does not work, contact us so we can investigate and attempt to resolve the issue.

5. How to Request a Refund

To request a refund or report a product problem, contact us using the official contact details provided on our IslamIsBright store.

Please include:

• Your order number or purchase confirmation.
• The email address used for the purchase.
• The name of the product.
• A clear explanation of the problem.
• Relevant screenshots or error messages, if available.

Please submit your request as soon as reasonably possible after identifying the issue so we can investigate it efficiently.

Do not send full payment-card details or passwords in your support request.

6. Review and Processing

We will review your request and may ask for additional information to verify the purchase or understand the problem.

If a refund is approved, it will generally be processed through the original payment method or the applicable payment provider's refund process, where supported.

The time required for the funds to appear in your account may depend on the payment provider and your bank.

If the original payment method cannot be refunded, we will discuss an appropriate alternative where permitted by law.

7. Fraudulent or Unauthorized Transactions

If you believe a payment was made without your authorization, contact the relevant payment provider and notify us through our official store contact details.

We may review order records and relevant transaction information to investigate suspected fraud or duplicate charges.

Nothing in this section limits your legal rights regarding unauthorized transactions.

8. Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our products, store practices, or legal obligations.

The latest version will be published on this page with its revised date. Changes will apply as permitted by applicable law and will not remove rights that customers have already acquired under applicable law.

Contact Us

For refund requests, payment concerns, or technical problems with a purchased product, please contact us using the official contact details provided on our IslamIsBright store.

We appreciate your support and will make reasonable efforts to resolve genuine purchase and access issues fairly.

Thank you for supporting IslamIsBright.