Purchase & Refund Policy

Digital products

All Doors Pressed sells digital publications, including PDF and EPUB files. Digital products are generally made available for download immediately after successful payment.

Change of mind

Please choose carefully before purchasing. We do not generally offer refunds simply because you changed your mind, no longer want the publication, purchased it accidentally, or later found an alternative product.

This does not limit any rights you may have under the Australian Consumer Law.

Problems with your purchase

If the files supplied are faulty, corrupted, materially different from the product description, cannot reasonably be accessed as supplied, or otherwise fail to meet applicable consumer guarantees, please contact All Doors Pressed so the issue can be assessed and an appropriate remedy provided.

Depending on the circumstances, this may include replacement files, assistance accessing the files, or a refund where required by law.

Duplicate purchases

If you accidentally purchase the same title more than once, contact us with the relevant order details. Duplicate-purchase requests will be reviewed individually.

Download and device compatibility

Customers are responsible for having software or a device capable of opening the file formats clearly stated on the product page. Where a technical problem relates to the file supplied by All Doors Pressed rather than the customer's device or software, we will make reasonable efforts to resolve it.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Contact

If there is a problem with an order, please use the Contact page and include the email address used for the purchase, the title purchased and a brief description of the issue.

Last updated: 25 August 2026