How long does it take to process my order? Most orders are processed within 2–3 business days. Custom and personalized orders may take a little longer depending on the design and order volume.

How long does shipping take? After your order is processed, standard shipping typically takes 3–7 business days within the United States. You'll receive a tracking number once your order has shipped.

Can I change or cancel my order? If you need to make changes or cancel your order, please contact us within 24 hours of placing your order. Once production has started, we may not be able to make changes or cancellations.

Do you accept custom orders? No, not at this time

Shipping

• Do you ship internationally? At this time, we ship within the United States only. We hope to offer international shipping in the future.

• How can I track my order? Once your order has shipped, you'll receive a confirmation email with a tracking number so you can follow your package's delivery status.

• What happens if my package is lost? If your tracking shows your package has been lost or hasn't arrived within a reasonable time, please contact us. We'll work with the shipping carrier to investigate and help find the best solution.

Returns

• Do you accept returns? Because many of our items are made to order and customized, we do not accept returns or exchanges unless the item arrives damaged or we made an error with your order.

• What if my item arrives damaged? If your order arrives damaged or defective, please contact us within 7 days of delivery. Include your order number and clear photos of the item and packaging. We'll work quickly to replace the item or provide another appropriate solution.

• What if I ordered the wrong size? Please review our size chart carefully before placing your order. Since our shirts are made to order, we cannot accept returns or exchanges for incorrect sizes ordered by the customer. If you have questions about sizing before ordering, we're happy to help.

Products

• What brand of shirts do you use? We primarily use Gildan Softstyle® shirts for their soft feel, durability, and comfortable fit. Depending on availability or customer preference, we may also offer other premium brands such as Bella+Canvas or Comfort Colors.

• Are your shirts true to size? Yes! Our shirts generally fit true to size. For the best fit, please refer to the size product page before placing your order.

How should I wash my shirt? To keep your shirt looking its best:

• Turn the shirt inside out before washing.
• Machine wash in cold water with like colors.
• Use a mild detergent.
• Tumble dry on low or hang to dry.
• Do not bleach.
• Do not iron directly over the printed design.

• Do your designs fade or peel? Our designs are printed using high-quality DTF (Direct-to-Film) transfers that are made to last. With proper care, your design will remain vibrant and durable through many washes.

DTF Transfers & PNGs

• Can I use your PNGs for commercial use? Unless otherwise stated, our PNG files include a small business commercial license, allowing you to create and sell physical products. You may not resell, share, copy, or distribute the digital files themselves.

• What type of heat press do I need? We recommend using a quality heat press with even pressure. Follow the pressing instructions included with your DTF transfer for the best results.

• Do you offer gang sheets? Not at this time. We currently focus on individual DTF transfers and custom designs. We may offer gang sheets in the future, so be sure to join our VIP email list for updates.

• Do you sell DTF transfers ready to press? No, not at this time

Wholesale

• Do you offer wholesale pricing? Yes! We offer wholesale pricing for qualified boutiques, gift shops, online retailers, and businesses looking to carry JazziAnn products. Wholesale pricing is available on select graphic tees, DTF transfers, and other eligible products.

• What is the minimum order quantity? Our minimum wholesale order is 10 shirts, which can be mixed sizes (Small through 3XL) for the same design. Larger quantities and multiple designs are available. Please contact us for custom wholesale pricing.

How do I apply for a wholesale account? To apply for a wholesale account, please contact us with the following information:

• Business name

• Contact name

• Email address

• Website or social media page (if available)

• Type of business (boutique, online store, gift shop, etc.)

Once we review your information, we'll send you our wholesale catalog, pricing, ordering details, and turnaround times.

We look forward to partnering with you and helping you offer unique, boutique-inspired designs to your customers!