1. Address Accuracy

Please ensure your full shipping address is entered correctly, including your apartment, unit, or suite number, to guarantee prompt delivery.

2. Order Review

Kindly review your order carefully before finalizing—once submitted, all sales are final and no refunds or exchanges are offered.

3. Shipping Confirmation & Tracking

Once your order ships, you’ll receive a shipment confirmation email with your tracking number.It may take 5-7 business days for tracking info to update after the order is placed .

We partner with trusted suppliers for direct shipping from our international warehouse. Orders are processed within 2–4 business days of payment confirmation. Custom pieces may require additional time, depending on design and detail.

4. Estimated Delivery Times

• Standard Shipping (U.S.): 10–20 business days

• Canada & Europe: 15–25 business days

• Other Countries: 15–30 business days

Please note: delivery times may be impacted by holidays, customs, or high-volume seasons .

5. Lost, Stolen, or Delayed Packages

We are not responsible for packages that are lost, stolen, or delayed after shipment. Please contact the shipping carrier directly or reach out to us for help—we’ll do our best to assist.

🔄 Returns & Exchanges

All sales are final. No refunds or returns are accepted. due to hygiene and customization. We also do not offer exchanges at this time.